FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve gathered the most commonly asked questions to help you with any queries you may have. If you don’t find what you’re looking for, feel free to reach out to our customer service team — we’re happy to help!
1. What products do you sell?
We offer a wide range of fitness products designed to support your workout routine and fitness journey. Our collection includes workout gear, activewear, accessories, supplements, and more, all carefully selected for quality, comfort, and performance.
2. How do I place an order?
Placing an order with us is simple:
- Browse our product categories and select the items you’d like to purchase.
- Choose your size, color, or any other options (if applicable).
- Add items to your cart.
- Go to checkout, enter your shipping information, and proceed with payment.
Once your order is confirmed, you’ll receive an email with your order details.
3. Do I need an account to make a purchase?
No, you don’t need an account to make a purchase. You can checkout as a guest. However, creating an account with us allows you to save your shipping details, track your orders, and receive exclusive updates and offers.
4. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as easy as possible, including:
- Credit & Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
5. Is your site secure?
Absolutely! We take your privacy and security seriously. Our website is encrypted with SSL technology to protect your personal and payment information. You can shop with confidence knowing your data is safe.
6. Can I change or cancel my order?
Once an order is placed, we process it quickly to ensure fast shipping. If you need to make changes or cancel your order, please contact us within 24 hours of purchase. Unfortunately, we cannot modify or cancel orders once they have been shipped.
7. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier’s website or by visiting our “Order Tracking” page.
8. Do you ship internationally?
Yes, we ship worldwide! We offer international shipping options to most countries. Shipping rates and delivery times vary depending on your location. You can see the available options and cost during checkout.
9. What is your return policy?
We offer a 30-day return policy on most products. If you’re not satisfied with your purchase, you can return unworn, unused items in their original packaging for a full refund or exchange. Please note that some items, such as opened supplements or personalized products, may not be eligible for return.
For more details, visit our Return & Exchange Policy page.
10. How do I return or exchange an item?
To initiate a return or exchange:
- Visit our Returns Portal or contact customer service to request a return authorization.
- Follow the instructions provided to send the item back to us.
- Once we receive your return, we’ll process your refund or exchange within 7-10 business days.
11. Do you offer gift cards?
Yes, we offer digital gift cards! You can purchase gift cards in various denominations and send them directly to the recipient via email. It’s the perfect way to share the gift of fitness with friends and family.
12. How do I contact customer service?
You can contact our customer service team via:
- Email: info@bragit.co.uk
- Phone: 07925838847
- Live Chat: Available on our website during business hours
- Contact Form: Fill out our online form, and we’ll get back to you as soon as possible.
13. What should I do if I received a damaged or defective item?
We’re sorry to hear that! If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damage or defect. We’ll work quickly to resolve the issue, whether through a replacement, refund, or another solution.
14. Do you offer discounts or promotions?
Yes! We regularly offer discounts, promotions, and sales events. Sign up for our newsletter to receive exclusive offers, early access to sales, and fitness tips. You can also follow us on social media for the latest updates on promotions.
15. Can I get a size recommendation for clothing?
If you're unsure about your size, check out our Size Guide for detailed measurements and fit information. If you still need help, don’t hesitate to reach out to our customer support team, and we'll assist you in finding the perfect fit.
16. Do you offer wholesale or bulk purchasing?
Yes, we do offer wholesale and bulk purchasing options. If you're interested in purchasing large quantities for your gym, business, or organization, please contact us at [wholesale@example.com] for more details.
Still Have Questions?
If you didn’t find the answer to your question here, feel free to reach out to our friendly customer support team. We’re always here to help!
Contact Us:
Email: Shopbragit@gmail.com
Live Chat: Available on our website